It’s a feeling that drops your stomach to your feet. One second, your iPhone 13 is in your hand; the next, it’s sinking to the bottom of a pool. Here in Orange County, that “water” could be the ocean at Newport Beach, a backyard pool in Irvine, or even just a spilled drink at a cafe in Laguna Niguel.
The panic that sets in is real. Your photos, your contacts, your work—all seemingly gone.
Recently, a customer from right here in Orange County came into our shop, Phonebulance, with this exact problem. Their water damaged iPhone 13 was completely dead. It wouldn’t turn on, it wouldn’t charge, and it showed no signs of life. They thought it was a total loss.
But here’s the good news: “dead” doesn’t always mean gone.
In this case study, we’re going to pull back the curtain and show you the exact, step-by-step process our expert technicians used to bring this “dead” iPhone 13 back to life. We’ll show you what we found, how we fixed it, and (most importantly) how we recovered all the customer’s precious data.
Before we get to our case study, let’s address the panic-fueled mistakes we see every single day. What you do in the first hour after water exposure can mean the difference between a simple cleaning and a catastrophic, unrecoverable failure.
We know, everyone says to do it. It’s the “common wisdom.” Unfortunately, it’s also completely wrong.
Putting a phone in rice is one of the worst things you can do.1
accelerates corrosion.
connectors and components on the logic board.
In our experience, phones that come to us after a “rice bath” are often in worse condition than those that come in fresh
from the water.
Your first instinct might be to see if it still works by plugging it in to charge. Never, ever do this.
Think of the logic board as a complex map of tiny electrical highways. Water acts like a bridge, connecting highways that should never touch. When you introduce power from the charger, you send a massive electrical current across these new, improper bridges.
This is called a short circuit. It’s how components get “fried,” and it is the single fastest way to turn a recoverable phone into a paperweight. Even if the phone is off, plugging it in activates charging circuits that can (and will) short out.
The correct steps are simple:
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